Q: I’ve just moved to the area and I don’t know what services are available, how do I find out?
A: We are more than happy to provide you with the information of the services available to you. We usually start with your location and ask you about your interests and requirements. We can help provide you with TV, home phone & internet services that are tailored for you!
Q: I just got a new Smart TV/tablet/laptop/computer/smartphone and am having difficulty connecting the device to my home internet. Can you help?
A: Absolutely! We have technicians that can help you with home networking set-ups, such a wifi (wireless) or wired connections. We can also advise you if your current internet service is adequate for your needs.
Q: I was set up with Xplornet by your installer, but I’m experiencing some issues, what do I do?
A: We are happy to help you resolve your issues. The first step is to call Xplornet @ 1-866-841-6001. They can check your system remotely and troubleshoot with you. If they can’t help you resolve it, they will issue a work order. Once we receive it, we will call you to arrange an appointment to have a technician out to repair your service ASAP.
Q: I’ve received the bill from my provider and there is an error. Can you help me fix it?
A: Unfortunately, any billing issues have to be directed to your provider, as we do not have access to your account information due to privacy laws.
Q: I’m having problems with my TV receiver, can you fix it if I bring it in?
A: We do not offer repair services for receivers. You are best to call your provider, as your receiver may still be under warranty and they can best instruct you about replacement or whether or not you might require a service call to check other possible issues.